When you register as a patient of our practice, your Doctor and/or their support team will need to collect your personal information (both past and present) so they can provide you with high quality, best health care services. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The personal information we collect and hold generally includes your:
Our practice will collect your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice as paper records, electronic records, x-rays, CT scans, videos and photos. If we receive personal information that we did not request, we will destroy and/or de-identify that information.
Our practice stores all personal information securely, and has strict protocols and policies to ensure your personal information is protected from misuse, loss, interference or unauthorised access. Your electronic records are accessible only by staff of this practice, are encrypted and password protected. All staff and contractors must sign confidentiality agreements prior to commencing work with and for our practice.
This practice takes care and steps to ensure your medical records are accurate, complete and up to date. If you are uncertain why information is being requested, please ask your doctor/specialist or practice staff. You have the right to request access to, and correction of, your personal information. There are circumstances in which access is restricted or denied, such as a court order or providing access would pose a serious threat to life.
If you wish to access or correct your personal information, we request that you put this in writing and contact the Practice Manager, Aitkenvale Family Health Centre, 4725 6060 or email email@example.com. Your request for access and/or correction will be processed within 30 days of receipt of the request. How you can lodge a privacy-related complaint, and how it will be handled at our practice
We take complaints and concerns regarding privacy seriously. If you have any concerns about your privacy or wish to make a complaint about a privacy breach, contact our Practice Manager, 4725 6060 or email firstname.lastname@example.org.
You should provide us with sufficient details regarding your complaint together with any supporting information. We will investigate the issue and will notify you in writing of the outcome within 30 days from the receipt date of the original written complaint.
If you are not satisfied with our response, you can contact us directly to discuss your concerns further, or lodge a complaint with The Office of The Australian Information Commissioner. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. However in the medical context this is not likely to be practicable or possible for Medicare and health insurance rebate purposes. It could also be dangerous to the patient’s health.
Current as at June 2019
Sunday 8AM-12 noon
For all after hours consultations call House Call Doctor 13 55 66 or visit their website at https://housecalldoctor.com.au/after-hours-gp-townsville/